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For online sales you have 24hrs from time of purchase to cancel your order without any penalty. Cancelations are made with an email to please include name and phone number of purchaser. Returns must be made within 14 days of purchase. (new condition with original packaging, and receipt. 4% restocking fee applies.) Items being returned after 14 days are eligible for store credit only. All board sales are final. Thank you for supporting your local shop!