For online sales you have 24hrs from time of purchase to cancel your order without any penalty. Cancelations are made with an email to fun@sealswatersports.com please include name and phone number of purchaser. Returns must be made within 14 days of purchase. (new condition with original packaging, and receipt. 4% restocking fee applies.) Items being returned after 14 days are eligible for store credit only. All board sales are final. Thank you for supporting your local shop!